Privacy Policy for HailMatch Field App

Introduction

HailMatch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application HailMatch (the "App").

Information We Collect

We collect the following types of data, some of which may be linked to your identity:

Data Linked to You

Contact Information

• Name: Customer and lead names for contact management
• Email Address: For account authentication and communication
• Phone Number: Customer contact information for lead management
• Physical Address: Customer addresses for location-based services
• Other User Contact Info: Additional contact details for lead management

Location Data

• Precise Location: GPS coordinates for mapping and directions
• Coarse Location: General area information for location services

Identifiers

• User ID: Unique identifier for your account
• Device ID: Device identifier for app functionality

Usage Data

• Product Interaction: How you interact with app features
• Other Usage Data: App usage patterns and feature utilization

Diagnostics

• Crash Data: Information about app crashes and errors
• Performance Data: App performance metrics and diagnostics
• Other Diagnostic Data: Technical information for app improvement

Data Not Linked to You

• Diagnostics: Anonymous crash and performance data
• Usage Data: Aggregated app usage statistics

How We Use Your Information

App Functionality

• Contact Management: Store and organize customer contact information, names, phone numbers, and addresses
• Location Services: Provide map-based lead visualization, GPS coordinates, and address capture
• User Authentication: Email addresses and user IDs for account access and security
• Data Synchronization: Device IDs and user IDs for syncing data across devices
• Feature Access: Product interaction data to enable app features and functionality

Analytics

• Usage Analytics: Analyze how you interact with app features to improve user experience
• Performance Monitoring: Use crash data and performance metrics to identify and fix issues
• Feature Usage: Track which features are used most to guide development priorities
• Location Analytics: Analyze location usage patterns to improve mapping features

Support and Maintenance

• Customer Support: Use your contact information to provide technical support
• Issue Resolution: Access diagnostic data to troubleshoot problems and resolve issues
• App Maintenance: Use performance data to maintain and improve app stability

Data Storage and Security

Cloud Storage

• Firebase: We use Google Firebase for secure cloud storage and synchronization
• Encryption: All data is encrypted in transit and at rest by Google Firebase
• Access Control: Data access is restricted to authorized personnel only
• Developer Access: We (the developers) can access your data for legitimate business purposes including customer support, troubleshooting, and app maintenance

Local Storage

• Device Storage: Data is stored locally on your device for offline access
• Secure Storage: Sensitive information is stored using iOS secure storage mechanisms

Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

• Service Providers: With trusted third-party services (Firebase, Google) that help us operate the app
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Your Rights and Choices

Location Services

• You can disable location services in your device settings
• Location data is only used for app functionality, not tracking

Data Access and Deletion

• You can request access to your data by contacting us
• You can request deletion of your data by contacting us
• You can delete the app to remove local data

Account Management

• You can update your account information within the app
• You can delete your account by contacting us

Children's Privacy

HailMatch is not intended for children under 13. We do not knowingly collect personal information from children under 13.

International Users

If you are using HailMatch from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Sending you an email notification
• Updating the "Last Updated" date

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Compliance

This Privacy Policy complies with:

• Apple App Store Guidelines
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Children's Online Privacy Protection Act (COPPA)