Getting Started with HailMatch Tracker
From sign-up to getting your car back. Jump to the part you need.
01 · Sign up with HailMatch
Create your HailMatch Tracker account so you can follow every car from filing to the shop and back - status, photos, and visits in one place instead of hunting through texts and emails. Sign up with email and password, or continue with Google or Apple.
Already have an account? Sign in to open your garage.
02 · My vehicles
After you sign in, you land on My vehicles - your garage for saved vehicles, booked visits, and claims in the shop.
From here you can add a vehicle or schedule service.
03 · Add a vehicle
Tap Add a vehicle. Enter year, make, and model. VIN and plate help, but they are optional.
Common makes are listed. For anything else, just type it.
Save it, then schedule service when you are ready.
04 · Not filed yet
No claim number yet? In Book, choose No. HailMatch can file with your carrier, or you can file yourself.
See how to file (and insurer phones), or go straight to File for you / File myself. When you have a claim number, return to Book and choose Yes.
05 · Book with HailMatch
Open Book. If you already filed, choose Yes and continue below. If not, see Not filed yet or how to file.
Then choose repair or a consult, and how the visit happens.
Pick a saved vehicle or enter another. Home address is for pickup and home consults; edit it in Profile.
Drop-off: choose a time, add insurance and extras, then confirm.
Pickup: same for time and details, without the ride-home option.
After confirm, open the visit anytime from your garage on My vehicles.
From there you can add it to a calendar, reschedule, or cancel.
06 · Repair progress
After drop-off, open the claim from your garage to follow repairs. Activity updates appear once your car is in the shop.
Track status and shop notes on the Activity tab.
When the shop adds them, compare before and after on the claim - each photo is labeled.
When repairs are done, the claim shows Repairs complete. Schedule how you want the car back.
Choose shop pick-up or delivery. The return visit then appears under Bookings on My vehicles.
07 · Referrals
Open Referrals for your personal link and share text. Copy it into a text, Facebook, or Nextdoor.
When someone you referred gets their claim approved, you get $200.
08 · Settings
Account (Settings in the app) is where you keep contact info current and control how we reach you. Sign out on a shared device when you are done.
Profile: name, phone, home address, and email (email changes need a confirm link).
Password: send a reset link to your account email.
Notifications: email updates for claim status.
